FAQ


What are your prices?

Our prices may change based on supply and other market factors. Once your company contacts us for more information, we will send you an updated price list

Do you have a minimum order quantity?

Yes, we require a minimum order quantity for all international orders. If you are looking to resell but in smaller quantities, we recommend that you check out our website

Can you provide the relevant documents?

Yes, we can provide most documents, including certificates of analysis/conformity, insurance, certificates of origin, and other required export documents.

What is the average delivery time?

For samples, the delivery time is about 7 days. For mass production, delivery time is 2-3 weeks after receiving payment. If our delivery time does not match your deadline, please tell us your requirements at the time of sale. We will do our best to meet your needs.

What payment methods do you accept?

You can pay to our bank account, Western Union or PayPal, USDT:

What is the product warranty?

We offer a warranty on our materials and workmanship. We are committed to your satisfaction with our products. Whether warranty or not, our company culture is to resolve all customer issues to everyone's satisfaction.

Can you guarantee the safe delivery of the products?

Yes, we always use high-quality export packaging. We also use specialized hazmat packaging for dangerous goods and verified refrigerated shippers for temperature-sensitive items. Specialized packaging and non-standard packaging requests may incur additional charges.

What are the shipping costs?

The shipping cost depends on the delivery method you choose. Express delivery is usually the fastest but also the most expensive way. For bulk goods, sea transportation is the best solution. Only when we know the detailed information of quantity, weight and shipping method can we give you an accurate shipping cost. Please contact us for more information.

You are about to leave the Provepharm Corporate website. If you continue you will reach the website of our US subsidiary which information is not necessarily applicable to France.

You are about to leave the Provepharm Corporate website. If you continue you will reach the website of our UK subsidiary which information is not necessarily applicable to France.